At FreeWPFix, our commitment is to ensure a positive experience for all users while upholding the highest standards of security and privacy. While all of our agents are 99.9% genuine individuals volunteering to assist with your WordPress issues, it’s important to remain vigilant about the presence of spammers or hackers online sending you sort of messages pretending to be us. To protect you from such instances, we have established clear guidelines for your safety and peace of mind.

1. Password Security:
– Use strong and unique passwords for your account to prevent unauthorized access.
– Avoid using easily guessable passwords such as “password” or “123456”.
– Change your password regularly, especially after receiving assistance from our agents, to ensure ongoing security.

2. Avoid Public Disclosure:
– Refrain from sharing private login credentials, such as usernames and passwords, in public forums, chat sessions, or public comments.
– Be cautious when discussing sensitive information and ensure it is shared only through the secure ticket channel provided by FreeWPFix.

3. Stay Vigilant:
– We will never request for your login credentials via email or social media. All conversations must be through our website secure support ticket channel 
– Remain vigilant and report any suspicious activity or requests for private information to us immediately.
– If you receive any unexpected requests for personal or sensitive information, contact us verify the legitimacy of the request before responding.
– Before sharing any sensitive information with an agent, ensure that they are on this page and authorized to assist you.
– If you notice any behavior from an agent that seems suspicious or inappropriate, such as requesting sensitive information or engaging in harassment, it’s essential to document the details of the interaction and report such immediately.

4. Prioritize Privacy:
– Protect your privacy by being cautious about the information you share online, including personal details and contact information.
– If you suspect any unusual activity or unauthorized access to your account, change your password immediately and report the incident to us by contacting us.

By following these guidelines, you can enhance the security and privacy of your experience on FreeWPFix.